Families
Family Liaison

File a Bussing Complaint

What Can You Do As A Parent/Guardian?

If your family is having issues with the OPT bus service ...

Call and file a complaint:
 
Don’t forget to keep a record:  Record the Date /Time/ Violation Number for each complaint you place.
 
  • Call 311
         Let them know you want to file a complaint regarding OPT service
 
  •  Call OPT directly to file a complaint:   718-392-8855
    Detailed directions in English and Spanish may be found here
    from PIST (Parents to Improve School Transportation)
Go to the Office of Pupil Transportation and file an in-person complaint:

A building with a sign on the frontDescription automatically generated with low confidence
 
  • Location: 44-36 Vernon Blvd, Long Island City, NY 11101
    Map
    
Join parent advocacy groups to learn more and help make change:

 
Contact your representatives/city groups to demand change:

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  • NY Senator John C. Liu (Chairman of New York City Education Committee)
Contact District Office:
38-50 Bell Boulevard Suite C, Bayside, NY 11361
Phone: 718-765-6675 ; Albany office phone: 518-455-2210
 
  • Remove student name to inform Public Advocate’s office gethelp@advocate.nyc.gov, Phone: (212) 669-7200 Text: (833)933-1692

  • City Council Education Committee (Current chair: rjoseph@council.nyc.gov) + your City Council Member
  
Stay in Touch!!
Lexington’s Transportation Coordinator:   Susana Ramirez: 347-752-0091
Lexington’s Family Liaison: Meggi Smith: msmith@lexnyc.org
 
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