Families
Family Liaison
Contact Us
Reporting Child Abuse & Maltreatment
Prevention Services
OCFS HEARS Family Line
(Help, Empower, Advocate, Reassure and Support)
1-888-55HEARS ( 1-888-554-3277 )
Monday-Friday 8:30 a.m.-4:30 p.m.
Monday-Friday 8:30 a.m.-4:30 p.m.
The HEARS family line assists parents and families by providing resources and referrals to a variety of services. Caring representatives guide families to services including food, clothing, housing, medical and behavioral health care services, parenting education and child care.
Representatives are available to help Monday through Friday from 8:30 a.m.-4:30 p.m. The line offers messages in 12 languages.
Family Enrichment Centers (FEC)
FECs are a family-centered, primary prevention model that provide community-designed supports in a warm, inviting home-like space where neighbors can connect, contribute to their community, find resources, support one another, and build strategies that help families thrive. This is available for New York City families.
Do You Suspect Abuse or Maltreatment?
Report it Now!
Call our Statewide Toll Free Telephone Number:
1-800-342-3720
1-800-342-3720
If you are deaf or hard of hearing, call TDD/TTY at
1-800-638-5163
or have your Video Relay System provider call
1-800-342-3720
1-800-638-5163
or have your Video Relay System provider call
1-800-342-3720
If you believe that a child is in immediate danger,
call 911 or your local police department.
call 911 or your local police department.
Voluntary reporters (for example, neighbors, relatives and concerned citizens) may also use the statewide, toll free number to make reports. If you suspect a child has been harmed or is at risk, please dial 1-800-342-3720, to report what you have seen or heard. You can make a difference.
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ASL Tours - The Bruce Museum
Read MoreBlanche Lazzell: Becoming an American ModernistSaturday, March 8, or March 15 2025, 1:00–2:00 pmMembers of the D/deaf, Hard of Hearing, and ASL student communities are invited to experience Blanche Lazzell: Becoming an American Modernist, the artist’s first monographic exhibition in nearly two decades, on a special tour led by a Museum Educator and an American Sign Language (ASL) interpreter.Registration is required so please email auka@brucemuseum.org or call (203) 413-7537 to reserve your spot. Generous support provided by Art Bridges. -
Resources to Support Spanish-speaking Families of Deaf Students
Read MoreCreciendo en Comunidad: Learning Together🗓️ Febrero 26, 2025 | February 26, 2025⌚ 7-8:30 PM (ET)💻 Evento en vivo por Zoom | Zoom live event
This event will share valuable resources for Spanish-speaking families with deaf or hard of hearing children.
It is a 1.5-hour session featuring a documentary screening, a brief presentation, engaging discussions by the panelists, and a Q&A session. Click here to register.The session will be accessible via ASL, English/Spanish interpreting, and closed captions. -
Deaf Town Hall with the Mayor's Office and MTA - Feb 26
Read MoreOn February 26th, 2025 from 6:00pm to 7:30pm, join the Mayor’s Office for People with Disabilities (MOPD) and The Metropolitan Transportation Authority (MTA) for an informative presentation and discussion on topics including, accessibility, congestion pricing, OMNY Reduced Fare Cards, and other relevant issues. Register now to participate and learn more!Register here to attend. -
Kids Week at the Intrepid with Free ASL Days
Read MoreASL Interpretation At Intrepid Museum Kids Week
Sunday, February 16, Wednesday, February 19 & Saturday, February 22 | 10:00am – 5:00pm ETFamilies and individuals who are deaf or hard of hearing are invited to attend Intrepid Museum Kids Week for free on February 16, 19 and 22! American Sign Language (ASL) interpretation will be provided for demonstrations, workshops and performances throughout each day. Advanced registration is required.American Sign Language (ASL) interpretation will be available for demonstrations, featured speakers, and performances.
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Making Games More Accessible for Deaf Children
Bridge Multimedia and PBS KIDS are inviting families to share feedback on games as they strive to increase accessibility for Deaf children and understand what makes them fun for you!Read More
TO PARTICIPATE OR LEARN MORE: For more information contact Wendy Sapp, PhD, at wsapp@bridgemultimedia.com or go to the registration link to sign up to participate.
** Please note the Lexington School for the Deaf is not involved in the project and has no position on whether the families should or should not participate. -
MOMA Family Festival with ASL Days
Read MoreMoMA Family Festival: Another World
Spaces to play, create, and dream
For children ages 2–17 and their familiesFebruary 15–19, 2025
10:00 a.m.–4:00 p.m.
With hands-on workshops, family films, and creative gallery activities, children can unleash their imaginations to create, play, and dream. Enjoy family-friendly dining, special shopping discounts, and unforgettable art adventures! Each festival day will offer two opportunities for ASL translation of the short film programs. Learn more.
ASL interpreters will be onsite from 10:00-4:00 p.m. on Monday, February 17. You may also request ASL interpretation services for your visit on other festival days.Read more to get ticket information.
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Join the Saturday Program for Deaf and HH Children
Read MoreThe Saturday Program for Deaf and Hard of Hearing Children & Teens (ages 5-20) is now accepting applications! -
Food Pantry Information for Families
Plentiful is a free, easy-to-use reservation system for NYC food pantries and the people they serve. Families can use Plentiful to find pantries and get the food they need, without waiting in line. Click here to go to the Plentiful website: https://plentifulapp.com/Read More
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